Delivery and Returns Policies

Delivery Policy

General Information:

Orders are processed and dispatched within 2-3 business days of payment confirmation.

Delivery times may vary based on location and shipping method selected.

Delivery Methods and Costs:

Standard Delivery: 3-5 business days

Express Delivery: 1-2 business days

Free delivery for orders over £1000 within the UK.

Shipping Areas:

We deliver to mainland UK. For international shipping, please contact us at for details and rates.

Tracking Your Order:

Once your order is dispatched, you will receive a tracking number via email to monitor the status of your delivery.

Delivery Issues:

If there are any issues with your delivery, such as delays or missing items, please contact our customer service team at or call us at +44 7566 862501.

Returns Policy

General Return Information:

If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.

Items must be in their original condition, unused, and in the original packaging.

Return Process:

Contact our customer service at to initiate a return.

You will receive a Return Authorization Number (RAN) and instructions on how to return your item.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

We recommend using a trackable shipping service or purchasing shipping insurance.


Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 10 business days.


If you need to exchange an item for a different size or color, please indicate this when you contact customer service to initiate the return.

Non-Returnable Items:

Custom-made products and special orders are non-returnable unless they are defective or damaged upon arrival.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately at We will arrange for a replacement or refund and cover all return shipping costs.

Contact Information:


Address: Metal Profiles Ltd, Highlands Farm, Southend Road, Rettendon Common, Chelmsford, CM3 8EB

Business Hours:

Mon – Fri: 6.30am – 5:30pm

Sat – Sun: Closed

We are committed to providing high-quality products and excellent customer service. If you have any questions or concerns about our delivery and returns policies, please do not hesitate to contact us.