Delivery and Returns Policies

Delivery Policy

General Information:

Orders are processed and dispatched within 2-3 business days of payment confirmation.

Delivery times may vary based on location and shipping method selected.

Delivery Methods and Costs:

Standard Delivery: 3-5 business days

Express Delivery: 1-2 business days

Free delivery for orders over £1000 within the UK.

Shipping Areas:

We deliver to mainland UK. For international shipping, please contact us at info@metal-profiles.co.uk for details and rates.

Tracking Your Order:

Once your order is dispatched, you will receive a tracking number via email to monitor the status of your delivery.

Delivery Issues:

If there are any issues with your delivery, such as delays or missing items, please contact our customer service team at info@metal-profiles.co.uk or call us at +44 7566 862501.

Returns Policy

General Return Information:

If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.

Items must be in their original condition, unused, and in the original packaging.

Return Process:

Contact our customer service at info@metal-profiles.co.uk to initiate a return.

You will receive a Return Authorization Number (RAN) and instructions on how to return your item.

Return Shipping:

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

We recommend using a trackable shipping service or purchasing shipping insurance.

Refunds:

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 10 business days.

Exchanges:

If you need to exchange an item for a different size or color, please indicate this when you contact customer service to initiate the return.

Non-Returnable Items:

Custom-made products and special orders are non-returnable unless they are defective or damaged upon arrival.

Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately at info@metal-profiles.co.uk. We will arrange for a replacement or refund and cover all return shipping costs.

Contact Information:

Email: info@metal-profiles.co.uk

Address: Metal Profiles Ltd, Highlands Farm, Southend Road, Rettendon Common, Chelmsford, CM3 8EB

Business Hours:

Mon – Fri: 6.30am – 5:30pm

Sat – Sun: Closed

We are committed to providing high-quality products and excellent customer service. If you have any questions or concerns about our delivery and returns policies, please do not hesitate to contact us.